Customer Service Managers and Supervisors
Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.
More about this Career
New workers start around £15759. Normal pay is £25042 per year. Highly experienced workers can earn up to £43647.
Job counts include both employed and self-employed persons, and do not distinguish between full and part-time jobs.
- Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
- Discusses customer responses with other managers with a view to improving the product or service provided.
- Co-ordinates and controls the work of those within customer services departments.
- Develops and implements policies and procedures to deal effectively with customer requirements and complaints.
Skills Employers are looking for