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Customer Service Supervisors

Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.

More about this Career

Average Salary

£29905

New workers start around £16992. Normal pay is £29905 per year. Highly experienced workers can earn up to £48936.

Jobs

2301

Job counts include both employed and self-employed persons, and do not distinguish between full and part-time jobs.

Daily Tasks

  • Discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems.
  • Establishes and monitors work schedules to meet the organisation's requirements.
  • Develops and plans training for their teams.
  • Liaises with clients and handles more complicated or sensitive complaints and queries.
  • Directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users.

Skills Employers are looking for

Soft Skills

Soft skills are non-technical skills that include how you interact with colleagues, solve problems, and manage your work

  • Monitoring

    67

  • Active Listening

    66

  • Speaking

    65

  • Critical Thinking

    65

  • Reading Comprehension

    64

  • Learning Strategies

    61

  • Active Learning

    60

  • Writing

    60

  • Mathematics

    51

  • Science

    16

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