Customer Service Supervisors
Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.
More about this Career
Average Salary
£29905
New workers start around £16992. Normal pay is £29905 per year. Highly experienced workers can earn up to £48936.
Jobs
2301
Job counts include both employed and self-employed persons, and do not distinguish between full and part-time jobs.
Daily Tasks
- Discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems.
- Establishes and monitors work schedules to meet the organisation's requirements.
- Develops and plans training for their teams.
- Liaises with clients and handles more complicated or sensitive complaints and queries.
- Directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users.
Skills Employers are looking for
Soft Skills
Soft skills are non-technical skills that include how you interact with colleagues, solve problems, and manage your work
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Monitoring
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Active Listening
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Speaking
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Critical Thinking
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Reading Comprehension
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Learning Strategies
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Active Learning
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Writing
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Mathematics
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Science
