Customer Service Occupations
Job holders in this unit group perform a variety of customer service occupations
More about this Career
Average Salary
£20952
New workers start around £7884. Normal pay is £20952 per year. Highly experienced workers can earn up to £33984.
Jobs
16593
Job counts include both employed and self-employed persons, and do not distinguish between full and part-time jobs.
Daily Tasks
- Informs customers of special promotions and new product launches.
- Addresses customer complaints and problems.
- Follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements.
- Makes reservations, books tickets, organises insurance policies on behalf of customers.
- Discusses pricing processes with clients, agrees payment arrangements and handles customer accounts.
- Receives enquiries from potential and existing clients, discusses requirements, and recommends products or services.
Skills Employers are looking for
Soft Skills
Soft skills are non-technical skills that include how you interact with colleagues, solve problems, and manage your work
