Customer Service Occupations
Job holders in this unit group perform a variety of customer service occupations
Mwy am y Gyrfa hon
Cyflog Cyfartalog
£20952
Mae gweithwyr newydd yn dechrau o gwmpas £7884. Mae tâl arferol yn £20952 y flwyddyn. Gall gweithwyr profiadol iawn ennill hyd at £33984.
Swyddi
16593
Mae cyfrif swyddi yn cynnwys personau cyflogedig a hunangyflogedig, ac nid yw'n gwahaniaethu rhwng swyddi llawn amser a rhan-amser.
Tasgau Dyddiol
- Informs customers of special promotions and new product launches.
- Addresses customer complaints and problems.
- Follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements.
- Makes reservations, books tickets, organises insurance policies on behalf of customers.
- Discusses pricing processes with clients, agrees payment arrangements and handles customer accounts.
- Receives enquiries from potential and existing clients, discusses requirements, and recommends products or services.