Course | The College Merthyr

About the Course

Merthyr
01 August 2025
PLA
Part Time

Course Outline

This is an entry-level certification in the ITIL framework, designed to introduce learners to modern IT service management. It provides a comprehensive overview of the key concepts, principles, and practices that underpin the ITIL 4 approach.

Entry Requirements

None

What will I learn?

Introduction to ITIL 4. Key concepts of service Management. The Four Dimensions of Service Management

The ITIL Service value system (SVS). ITIL Guiding Principles

The Service Value Chain. ITIL Practices overview

Continual Improvement. ITIL Certification Pathways

Course Assessment

Multiple choice exam

Career Progression

It Service Desk Analyst, Junior IT Support Specialist, IT Operations Technician, ITIL Specialist, ITIL Strategist, ITIL Managing Professional, Service Delivery Manager, Problem or Incident Manager, Change Management Analyst

Duration

01 August 2025 - 31 July 2026

The College

Whether you are a school leaver thinking about your next steps or an adult learner seeking to develop your skills or qualifications further, take the next steps towards your future career goals and apply now for a course at The College Merthyr Tydfil.

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