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Customer Service Managers

Customer service managers plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and manage customer service occupations.

More about this Career

Average Salary

£35070

New workers start around £20854. Normal pay is £35070 per year. Highly experienced workers can earn up to £56543.

Jobs

5313

Job counts include both employed and self-employed persons, and do not distinguish between full and part-time jobs.

Daily Tasks

  • Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
  • Discusses customer responses with other managers with a view to improving the product or service provided.
  • Co-ordinates and controls the work of those within customer services departments.
  • Develops and implements policies and procedures to deal effectively with customer requirements and complaints.

Skills Employers are looking for

Soft Skills

Soft skills are non-technical skills that include how you interact with colleagues, solve problems, and manage your work

  • Monitoring

    71

  • Active Listening

    69

  • Speaking

    69

  • Critical Thinking

    68

  • Reading Comprehension

    67

  • Learning Strategies

    64

  • Active Learning

    63

  • Writing

    63

  • Mathematics

    53

  • Science

    16

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