Customer Service Managers
Customer service managers plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and manage customer service occupations.
More about this Career
Average Salary
£35070
New workers start around £20854. Normal pay is £35070 per year. Highly experienced workers can earn up to £56543.
Jobs
5313
Job counts include both employed and self-employed persons, and do not distinguish between full and part-time jobs.
Daily Tasks
- Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
- Discusses customer responses with other managers with a view to improving the product or service provided.
- Co-ordinates and controls the work of those within customer services departments.
- Develops and implements policies and procedures to deal effectively with customer requirements and complaints.
Skills Employers are looking for
Soft Skills
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Monitoring
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Active Listening
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Speaking
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Critical Thinking
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Reading Comprehension
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Learning Strategies
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Active Learning
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Writing
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Mathematics
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Science