Customer Service Managers
Customer service managers plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and manage customer service occupations.
Mwy am y Gyrfa hon
Cyflog Cyfartalog
£35070
Mae gweithwyr newydd yn dechrau o gwmpas £20854. Mae tâl arferol yn £35070 y flwyddyn. Gall gweithwyr profiadol iawn ennill hyd at £56543.
Swyddi
5313
Mae cyfrif swyddi yn cynnwys personau cyflogedig a hunangyflogedig, ac nid yw'n gwahaniaethu rhwng swyddi llawn amser a rhan-amser.
Tasgau Dyddiol
- Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
- Discusses customer responses with other managers with a view to improving the product or service provided.
- Co-ordinates and controls the work of those within customer services departments.
- Develops and implements policies and procedures to deal effectively with customer requirements and complaints.
Sgiliau y mae Cyflogwyr yn chwilio amdanynt
Sgiliau Meddal
-
Monitro
-
Gwrando Gweithredol
-
Siarad
-
Meddwl Beirniadol
-
Dealltwriaeth Ddarllen
-
Strategaethau Dysgu
-
Dysgu Gweithredol
-
Ysgrifennu
-
Mathemateg
-
Gwyddoniaeth