IT Support comprises of desktop and network support as well as the IT infrastructure and telephone system. The College boasts high quality and well maintained staff/student computer facilities.

Web development covers external and internal development of college & e-learning websites.

Student PC Replacement
The College continues to strive to ensure that students are provided with quality computer resources and systems to enhance their learning experience. For instance, in readiness for September 2009 seventy seven of the College’s 450+ student computers will be replaced, which totals £57,500 of capital budget investment.

New Apple Macintosh suite
In response to the new Foundation degree in Media (Film/TV and Production) a new 18 seat Apple Macintosh computer lab will be installed. The facility will comprise of 24 inch 2.66Ghz Macs running software such as Final Cut. Predominately the resource will be used to deliver the HE level foundation degree courses.

Wireless Network
Again for September, the first phase of a wireless network project will be completed, providing students with wireless access to network and internet based learning resources within the library as well as a number of other general teaching rooms throughout the main building. Phase two of the project, earmarked for completion during the coming academic year, will extend wireless coverage to the remaining general teaching areas plus other areas such as the canteen and foyer areas.

SMS
Periodically, the College has requirements to communicate with its student population, be they past, present, or prospective students. To compliment existing methods such as the postal service, telephone, and email, the College is piloting SMS (texting) communication system to the student’s mobile phone.
Basically, SMS is a two way communication that is quick, discreet, to the point, to the person and inexpensive. Its will be used to request/provide course information, contact late/absent students, reminder of term start dates, remind students of overdue library loans, and, emergency planning (e.g. closure due to severe weather etc).

merthyr.ac.uk redevelopment
The College website is currently being redevloped for launch early next year. It is crucial that our website remains fresh to appeal to our target audience in the widest sense.

Sharepoint Staff Portal project
Electronic Forms project
Virtualisation

IT Support & web development, currently located on the third floor (room 306). Support is available during term time Monday to Thursday 8.30am to 7pm and Friday 8:30am to 4:00pm. Please note, during the evening hours of 4.30 to 7pm, IT support staff relocate to the Learning Zone which is located on the ground floor.

Use the IT Helpdesk to log a problem!
Merthyr website
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